Department of Veterans Affairs

Contractor Laptops-as-a-Managed Service (CLaaMS)

Industry Day

March 28, 2019


The Department of Veterans Affairs (VA) is hosting an Industry Day event scheduled for Thursday, 28 Mar 2019, beginning at 12:00 PM EST at VA’s Technology Acquisition Center located in Eatontown, New Jersey. 


VA is considering employing the use of a managed service for laptops that VA’s contractors use throughout VA, beginning with contracts that support the VA Office of Information and Technology (OIT).  This concept is called: Contractor-Laptops-as-a-Managed Service (CLaaMS).  The goal of the industry day is to: a) have VA share the contractor laptop provisioning process VA uses today, and b) listen to industry’s insights and ideas on ways to re-invent the way VA provisions laptops to its contractors by exploring the use of a managed services contract.


The CLaaMS solution scope could include: a managed services vendor operating on a Service Level Agreements (SLA) basis, that would manage the entire lifecycle of contractor laptops, e.g. hold title to the laptops, and image, configure, deploy, troubleshoot, refresh, and recover the laptops - while interfacing with VA’s ServiceNow Information Technology Service Management (ITSM) and asset management platform.  With respect to information security considerations, VA requires proper implementation and disposal of data once the devices are recovered (e.g., in the event of technology refresh or decommissioning). Additionally, all VA security requirements (VA Handbook 6500), applicable National Institute of Standards and Technology (NIST) controls for servers, end user devices, disposal, certificate-based authentication/ Personal Identity Verification (PIV), and Trusted Internet Connections (TIC) Reference Architecture v2.0 compliant for any cloud components must be met as part of the CLaaMS solution.


VA has a variety of support contractors, working side-by-side with government civilians, supporting all facets of VA including appointed staff, executive staff, administrative, medical, cemetery, benefits and a variety of other users that fulfill VA’s mission.  When VA awards contracts that include contractor personnel, it often provides laptops as Government Furnished Equipment (GFE) through the contractor on-boarding process.  Contractors also utilize GFE laptops for telework/virtual purposes.  Delays in deploying contractor laptops cause productivity losses in the contract.  The expectation is that CLaaMS would significantly shorten the time to deploy laptops to contractors, thereby avoiding most of the contract productivity losses associated with laptop provisioning.


Any questions related to CLaaMS can be emailed in advance to Juan Quinones at  All subsequent updates and additional information will be uploaded to FBO. 


Date & Time:

Thursday, March 28, 2019



12:00PM - 1:00PM                 Sign into TAC

1:00PM - 1:10PM                   Welcome to Industry Day                              

1:10PM - 1:20PM                   Status of Strategic Sourcing                          

1:20PM - 1:45PM                   CLaaMS Vision                                                                     

1:45PM - 2:00PM                   Current Contractor Laptops Provisioning Process    

2:00PM - 2:15PM                   Break

2:15PM - 2:50PM                   Open Discussion

2:50PM - 3:00PM                   Wrap-up



Technology Acquisition Center

23 Christopher Way

Eatontown, NJ 07724


Cost & Registration:

There is no cost to attend this event or to view the live video stream; however, pre-registration is required.  You can find the online registration form here:


Presentation of email confirmation will be required at check-in.  Registration is limited to one attendee per company for the live event, and will be accepted on a first come, first served basis until capacity is reached.


Live streaming participants are limited to three invites per company. The link for the virtual session will be made available several days prior to the event and will be posted through Eventbrite and FBO.


Additional information and the registration link are available at, under CLaaMS Industry Day.  Event agenda, briefings, and other documentation as applicable will be posted under CLaaMS Industry Day Library prior to the meeting.


CLaaMS Industry Day Point of Contact (POC) for registration is Marc Savare,, (732) 795-1024.


Registration assistance:


Your response to this industry day will be treated only as information for the Government to consider.  You will not be entitled to payment for direct or indirect costs that you incur in responding to this Industry Day.  This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract.  No funds have been authorized, appropriated or received for this effort.  Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response.  The Government will not pay for the information submitted in response to this Industry Day.